Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:

Personal Information You Provide

When you sign up for our learning program or contact us, you give us information directly. This includes your name, email address, phone number, and postal address. If you're enrolling in our courses, we'll also need details about your educational background and work experience to tailor the program to your level.

For payment processing, we collect billing information. But here's something important – we don't store your full credit card details on our servers. That goes through secure payment processors who handle that data according to PCI DSS standards.

Information We Collect Automatically

Like most websites, we automatically gather certain technical information when you visit klenarivoqa.com. This includes your IP address, browser type, operating system, and which pages you visit. We use this to improve our site performance and understand how people navigate through our content.

We also use cookies and similar tracking tools. Some are essential for the site to work properly. Others help us analyse traffic patterns and remember your preferences between visits.

Learning Data and Progress Tracking

If you're enrolled in our financial statement analysis program, we track your progress through the course materials. This includes quiz scores, assignment submissions, time spent on different modules, and interaction with learning resources. We need this to provide you with feedback and certificates upon completion.

How We Use Your Information

We don't collect information just for the sake of it. Every piece of data serves a specific purpose in delivering our services or improving them. Here's the breakdown:

Legal Basis and Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, we need a lawful basis to process your personal information. Most of the time, we process your data because it's necessary to deliver the services you've signed up for. That's called contractual necessity.

Sometimes we process information based on legitimate interests – like improving our platform or preventing fraud. When we do this, we balance our interests against your privacy rights. And for marketing, we rely on your consent, which you can withdraw whenever you want.

We comply with the Australian Privacy Principles, which set standards for how organisations handle personal information. This includes being transparent about our practices, only collecting what we need, and keeping your information secure.

Who We Share Information With

We don't sell your personal information. Period. But we do share it with certain third parties who help us run our services. Here's who that includes:

Service Providers

We work with companies that provide essential services like hosting our platform, processing payments, sending emails, and analysing website traffic. These providers only access the information they need to do their job, and they're contractually required to protect it and not use it for their own purposes.

Educational Partners

If you're enrolled in a program that involves certification or accreditation, we may share your completion status with the relevant accrediting body. This only happens when it's necessary for issuing recognised credentials.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government regulation. We might also share information if we believe it's necessary to prevent fraud, protect our rights, or ensure someone's safety.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct information that's inaccurate or incomplete
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Restriction: Ask us to limit how we process your information in certain circumstances
• Objection: Object to processing based on legitimate interests
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, email us at support@klenarivoqa.com with your request. We'll respond within 30 days. In most cases, we can action your request immediately, but sometimes we need to verify your identity first or check if any legal obligations prevent us from complying.

If you're not satisfied with how we've handled a privacy matter, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their details are available at oaic.gov.au.

Data Security and Protection

We take security seriously and use industry-standard measures to protect your information. Our platform uses SSL/TLS encryption for data in transit. Stored data is encrypted at rest. Access to personal information is restricted to employees who need it to do their jobs, and they're trained on privacy obligations.

We regularly review our security practices and update them as needed. Our hosting infrastructure includes firewalls, intrusion detection, and regular security patches. We conduct periodic security assessments to identify and address vulnerabilities.

That said, no system is perfectly secure. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we detect a data breach that's likely to result in serious harm, we'll notify you and the OAIC as required by Australian law.

Data Retention

We don't keep your information forever. How long we retain it depends on the type of data and why we collected it:

Account information and learning records are kept for seven years after you complete or leave a program. This aligns with Australian record-keeping requirements for educational institutions. If you request deletion before that period ends, we'll delete what we can while retaining what's legally required.

Technical logs and analytics data are typically retained for 24 months. Marketing preferences are kept until you unsubscribe or request deletion. Financial records are maintained for seven years to comply with tax and accounting regulations.

When we delete information, it's permanently removed from our active systems. Backup copies are overwritten during our regular backup rotation cycles, which complete within 90 days.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Some are essential for the site to function. Others help us understand how people use our platform or remember your preferences.

Essential cookies enable core functionality like security, verification, and accessibility. We don't need your consent for these because they're necessary for the service to work.

Analytics cookies help us understand traffic patterns and user behaviour. These are aggregated and anonymised. We use this information to improve our platform and fix issues.

You can control cookies through your browser settings. Most browsers let you block cookies or delete existing ones. Keep in mind that blocking essential cookies will affect how our site functions.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review it occasionally to stay informed about how we're protecting your information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account or stop using our services.